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Senior Manager, Donor Communications

Position Summary 

This leader believes that solutions to complex social problems are possible when Kansas Citians are united for transformative change. Primary responsibility is to work within established United Way brand guidelines to develop timely and inspirational campaign materials and proactive and comprehensive donor recognition in order to advance fundraising and insure more year-round interactions with donors. 

Position Duties and Responsibilities

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  

Communications: Primary writer for donor messaging, including business channel, individual giving, and (new revenue initiative) materials, solicitation, acknowledgement letters and mass communications including e-communications. Infuse customized, sales-centric language into all communications to elevate United Way’s value proposition to the customer. Work cross-functionally to execute effective targeted communications plans aligned with prioritized donor segments and organizational strategies.   

Stewardship: Direct the process, procedures, and tool development that support best practices in acknowledgement and recognition to ensure United Way’s value proposition to donors is resonant.   

Relationship: Provide consultation and communication support to UWGKC teams to ensure all customer communications are high value. Be knowledgeable about UWGKC’s work and be an effective and compelling communicator of the same to advance engagement and brand value.

Annual Goals: Support established goals for fundraising and achieve the brand and engagement goals. Work with other members of the UWGKC team to ensure goals reflect, align and contribute to the broader goals of the organization. 

Flexibility: UWGKC is evolving with our changing external environment. Flexibility is a key attribute for this position. A willingness to take on additional duties to ensure the success of the team is essential.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be physically present in the office. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education/Experiences

Bachelors Degree in Business, Marketing, Journalism, Communications or relevant discipline. Three years of experience in sales/development communications and stewardship. 

Must have excellent written and verbal communication skills, a strong reputation for integrity and professionalism, demonstrated intellectual curiosity, ability to resolve conflict constructively, strong performance management and evaluation capabilities including the willingness and ability to ensure accountability, ability to build strong relationship both inside and outside UWGKC ability to think strategically, commitment to fostering an inclusive environment consistent with UWGKC’s commitment to diversity and inclusion. Must have the ability to prepare, explain, and monitor performance, manage projects and workload, and engage constructively with the other members of the UWGKC team.

Core Competencies

Character: This leader follows the standards of behavior; displays honesty and integrity in every action and decision; is driven to achieve; is reflective and seeks authentic feedback; and is known as a continuous learner.

Team Skills: This leader is a good listener; includes and engages others; is an effective facilitator; brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.

Functional Skills: This leader follows organizational policies and standards; has effective technology skills; demonstrates effective business acumen; is mindful and effectively leverages resources; has a key metrics focus in decisions; and is astute about how to improve outcomes.

Interpersonal Skills: This leader has effective verbal and written skills; practices a consultative approach, develops and mentors staff; is willing and able to have crucial performance conversations; and influences and inspires others.

Leading Change: This leader aligns his or her work to the strategies of UWGKC; understands external trends and prepares the organization accordingly; is seen as a change champion; is innovative; and is seen as a thought leader in his or her respective functional scope of work.